How Does Tonebay Protect Sellers?

Whether you’re listing your very first piece of gear or you’ve already sold hundreds, Tonebay Seller Protection is here to support you at every step. We provide tools, safeguards, and dedicated assistance to help ensure smooth, secure, and successful sales.

When You Sell

You can feel confident selling within Tonebay’s trusted community of musicians and creators. Our buyers maintain an exceptional 4.99/5 star average rating*, giving you a strong foundation for safe and successful transactions.

With Tonebay Payments*, we handle payment processing securely on your behalf, so you can focus on selling your gear while we help ensure your peace of mind.

When You Deliver

When shipping, please use a fully tracked courier that you the seller, we the merchant and the customer can track the shipment, you’re protected in the rare event that a shipment is lost, stolen, or damaged. 

And if anything comes up, our support team—staffed by real gear experts—is always ready to help answer questions and assist with your sale.

How to Qualify for Tonebay Protection

Getting covered is simple:

  • Make sure your sale goes through the Tonebay website or app.

  • Keep records of both payment and delivery on Tonebay.

  • If there’s a problem, let us know within 7 days of your gear arriving.

With these steps, Tonebay Protection has you covered, so you can buy and sell with confidence.

How Issues Get Resolved

1. Talk to the buyer first
Most problems can be sorted out easily by chatting directly with the buyer.

2. Ask Tonebay for help if needed
If you can’t agree, reach out to Tonebay Support—we’ll step in and help mediate.

3. Keep your account in good shape
As long as you’ve tried to find a fair solution and stay responsive, your account stays in good standing.