How Tonebay Protects Our Sellers

Secure, Reliable Payments

Your payouts are safe with ToneBay. All transactions are processed through our protected payments system — meaning buyers should never send money off-platform. We ensure you receive your funds within our standard payout timelines, and all bank details are fully encrypted to safeguard your personal information.

ToneBay Seller Protection

Every order on ToneBay is backed by our Seller Protection. If a buyer reports an issue after delivery, our support team is here to help. We review all details objectively and work quickly to provide a fair resolution for both sides.

Your return policy is an important part of this process. Make sure it accurately reflects how you want to handle returns — you can update it at any time. Just note that any purchase follows the return policy active at the time of payment. Updates won’t apply to previous orders.

If a Buyer Reports an Issue

If a buyer has a problem with their purchase, follow our recommended steps to resolve it efficiently. (We can link or outline these steps if you want them included.)

Qualifying for Tonebay Seller Protection

All sales made through the ToneBay website or mobile app automatically qualify. To stay protected:

  • Keep the entire sale on ToneBay — both payment and shipping must be recorded on our platform.

  • Report any issues to ToneBay within 7 days of delivery.

  • Keep all communication in writing on ToneBay. We can only assist with conversations and agreements documented on our platform.

Whether you’re listing your very first piece of gear or you’ve already sold hundreds, Tonebay Seller Protection is here to support you at every step. We provide tools, safeguards, and dedicated assistance to help ensure smooth, secure, and successful sales.

When You Sell

You can feel confident selling within Tonebay’s trusted community of musicians and creators. Our buyers maintain an exceptional 4.99/5 star average rating*, giving you a strong foundation for safe and successful transactions.

With Tonebay Payments*, we handle payment processing securely on your behalf, so you can focus on selling your gear while we help ensure your peace of mind.

When You Deliver

When shipping, please use a fully tracked courier that you the seller, we the merchant and the customer can track the shipment, you’re protected in the rare event that a shipment is lost, stolen, or damaged. 

And if anything comes up, our support team—staffed by real gear experts—is always ready to help answer questions and assist with your sale.

How to Qualify for Tonebay Protection

Getting covered is simple:

  • Make sure your sale goes through the Tonebay website or app.

  • Keep records of both payment and delivery on Tonebay.

  • If there’s a problem, let us know within 7 days of your gear arriving.

With these steps, Tonebay Protection has you covered, so you can buy and sell with confidence.

How Issues Get Resolved

1. Talk to the buyer first
Most problems can be sorted out easily by chatting directly with the buyer.

2. Ask Tonebay for help if needed
If you can’t agree, reach out to Tonebay Support—we’ll step in and help mediate.

3. Keep your account in good shape
As long as you’ve tried to find a fair solution and stay responsive, your account stays in good standing.